Personal Information
Name
* Mr. Miss
Type of travel document *
Travel document number
*

First 4 digits of the travel document number presented for tour enrollment
Address  Region / City
Phone number  -  * Area Code－Phone Number
Email address *

Complainant is encouraged to provide basic personal information that allows us to make follow-up contact should the need arise. The personal information provided will be treated in confidence。

Details of travel agency being complained
Macao Travel agency and Local guide information
Macao travel agency name *  Unavailable
Phone number
Local guide name
Local guide phone number
Tour Bus license plate number
Tour information
Tour code
Macao arrival date * (yy/mm/dd)
Macao departure date * (yy/mm/dd)
Number of Tour members
Tour escort / Tour leader name
Tour escort / Tour leader phone number
Mainland China travel agency information
Name of Travel agency where Tour enrollment was made
(Mainland China) 		*
Region / City
Contract
*
Receipt
*
Itinerary
*

 

To facilitate efficient follow-up of your complaint, please provide (clear images of) related information like contract, receipt, itinerary, etc.Format is limited to jpg / pdf.

Upload
Upload
Upload
Upload
Upload
More details  (Word limit: 1000 letters)

 

Auth Code
*

 

Please provide as much detailed and accurate information as possible, this will give us better tools to carry out efficient actions.

* * Mandatory field
   Reset